My wife is technically clueless and I am obviously several thousand miles away. to unlock Premis. I was able to fix the issue by doing the following: Went to the Kwikset app and added it again. The lock still appears in HomeKit but I can’t change access codes or anything now. I sleep all my ATVs and never had a HomeKit issue. Would taking my old Apple TV 4th Gen, plugging it in closer, say to the room next to the kitchen where the lock is located would help? Click the app's icon again. Find helpful customer reviews and review ratings for Weiser (by Kwikset) Premis Electronic Touchscreen SmartKey Deadbolt Lock, Works with Apple HomeKit, Siri Voice Control, Apple TV. The Smartkey security features let owners assign, reassign, and cancel which hard key works with which Kwikset Premis smart lock. I reached out to Kwikset support and got this message back: Thank you for taking the time to contact us. - Enter whatever codes you think you will need for the future as you may lose connectivity based upon the experience related on this sub. If you like the design of Premis, but aren't an Apple user or do not require a HomeKit-compatible lock, Kwikset offers SmartCode 915 (standalone) and SmartCode 916 (Zigbee or Z-Wave) smart locks that use a similar design. Unlock door. Press J to jump to the feed. Of course, Kwikset provides its own app, too, for more complex capabilities like user code configuration and monitoring. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. So the Kwikset Premis App is working consistently for me *now*. Share. IFTTT will not work, Kevo only provides this actions there are no that. Airplay too. Frustrating that iOS 13 and 13.1 beta were out for months and they did not test it. View on Amazon . Can’t update codes on my lock. Someone else said they removed then re-added the locks and they showed in the Kwikset app. By using our Services or clicking I agree, you agree to our use of cookies. Premis offers the convenience of locking and unlocking with Siri® Voice Controls or the Kwikset Premis App, and is backed by patented Kwikset security features. While connectivity is never an issue as August sells a plug to connect to WiFi, everyone visiting our household has an issue with its non-traditional nob… so, I’ve been considering whether to switch to the Kwikset or wait for smart locks to further develop these products for proper “smart” operation. See how the app works! You can control the TV using your voice, Apple TV app… - Go into Apple Home on your phone and delete the lock. Thank you, Kwikset Wait, you let your Home Hub ATV sleep and it works fine? I have the same issue as well since IOS 13, I keep losing my 4 locks. The rep was extremely nice and understanding. Thankfully it’s still under warranty, so I will continue with their customer support until they fix it or refund my money. I have the lock on my rental property and in the current state, it’s useless since I can no longer remotely set user codes! Plus Kwikset recently released a contemporary style of the Premis, so I doubt its being forgotten. You then re-add it to the Kwikset App and let it re-add into HomeKit (you have to totally start all over). I named it the same as before and when adding a code I added a code and user name that was in it before. But that then only lasts a while before you’re back at square one again. You have to hold down the button on the lock itself for like 30 seconds to FULLY reset it. We will see if they fix this issue. Submitted my own ticket to kwikset about that issue too. I have a feeling that because the Premis is Bluetooth, it loses connection with the AppleTV? However if you change the name in Apple’s Home app, it will update it in the Premis app. - Hold down the "A" button. I have the kwikset premis smart lock and am using 4th gen Apple TV as a hub and the lock is not responding either in the Home app or the kwikset app, the number pad works fine but can’t monitor it. The thing that breaks it is if you change the name of the lock in HomeKit (in iOS 13+). Read honest and unbiased product reviews from our users. order to lock Premis. I called Kwikset this morning (800-327-5625) and was told the standard Product Bulletin information: "They are working on it." I had it working briefly yesterday but disconnected again today. We are aware of this difficulty the app is having and are currently working with our engineering team to get this resolved. Really annoying. Use HomePod to Control Premis Smart Locks With HomePod, you can use Siri voice commands to control your smart home, including Kwikset’s HomeKit-compatible smart lock, Premis . Kwikset Premis Touchscreen Smart Lock Lifestyle We will update you whenever we have any further information. User account menu. Something about iOS 13.x changing the device names. For now, we ask that you please use the HomeKit app to control your lock. Press question mark to learn the rest of the keyboard shortcuts. Click the app's lock icon in. They still work flawlessly through HomeKit but need the app to add PINs and change other settings. Since updating to iOS 13.1 my Kwikset Premis App can no longer find any locks. Cookies help us deliver our Services. 2. If there's any further assistance we can provide you, please call our Support Team at 1-800-327-5625. The time it takes for the Kwikset Premis App to load, sync, and update status is, on average, 7 seconds. We are aware of this difficulty the app is having and are currently working with our engineering team to get this resolved. Release after the second beep. 09/13/2016-Important message to Kevo 1st Gen and 2nd Gen owners regarding iOS 10 The latest design features a simple aesthetic with squared-off edges compared to the previous version. $179.95. The lock can also be set to auto-lock after a certain period of time after the last lock operation. - Apple Home will have a new lock defined automatically. Doubt it will ever be able to be fixed without removing it first. See how SecureScreen™ keeps you safe. Everything was working just fine on iOS12. I have been unsuccessful when trying to remotely control it, it ALWAYS says Not Responding. I have no logical explanation for why everything works perfectly now. Anyone else have this issue?? *Yes I have an Apple TV 4K with sleep set to never. That's not the case with the Premis -- you can add as many users as needed for free, then monitor all of the comings and goings from the app's activity log. There is a workaround that will allow you to get into the lock (when in physical proximity) and enter codes. Yikes. The Apple TV brings Siri, apps, and mirroring features to your TV. Satin Nickel, 9GED22000-001-US15 at Amazon.com. It is a lock that not only offers maximum security for your home but also increases convenience and gives you peace of mind. Log InSign Up. The time it takes for the Kwikset Premis App to load, sync, and update status is, on average, 7 seconds. Pretty sure kwikset has sunsetted that product line. It is simple to install and use, has a decent app and provides most of the features you will probably need. See how SecureScreen™ keeps you safe. *Yes I have an Apple TV 4K with sleep set to never. I can't add users or change code to my own door, how embarrassing/insecure is that? It's a HomeKit compatible connected deadbolt with a nice touch number pad with well-lit numerals. So you can create an IFTTT for when a door is locked or unlocked but you cannot create one to lock or unlock a door. order to lock Premis. We understand you are only able to control your Premis lock through the Home kit app for now due to the App not finding the lock. Unlock door. Please do the same, so that they are aware. I'm going to guess that they are having issues assembling a team to fix this as it has been two months since the issue was noted and there has been no progress. Press question mark to learn the rest of the keyboard shortcuts. - Open the Kwikset Premis app on your iPhone and setup as a new lock. Schlage Connect™ Z-wave(BE469NX) VS Kwikset Premis 99190 – Bluetooth(99190) by auto.home.techs | Nov 18, 2020 | comparison , Smart Lock , Uncategorized | 0 comments Category: × Sadly, no. I moved on to the August Yale combo and have been very happy. - Take the cover off the lock via the two Phillips head screws on the side. Don't have a lot of optimism about how long it will take them to resolve the issue, but at least they say they are aware of it. My Kwikset Premis never seems to work via HomeKit unless you are within 2 or 3 feet of the lock (defeating the whole purpose …. Think it’s a renaming issue and iOS 13.x. Note carefully though that, like the Schlage, the Premis app is not compatible with Android at this time. I thought it had to be always on. The Kwikset Premis app has been on version 1.1.1 since February 2017. Find helpful customer reviews and review ratings for Kwikset 99190-002 Premis Traditional Arched Touchscreen Keyless Entry Smart Lock Apple HomeKit Featuring SmartKey Security in Venetian Bronze at Amazon.com. If it is not already on, simply tap the on-off switch to turn it on. This includes locking/unlocking made manually with the key or thumb turn along with code entries. Last update to that app was over 2 years ago. The Kwikset Premis is a lot of things. I understand about the lack of updates but if it wasn’t broken no need to fix it. It hung up while setting up, after waiting a minute or so I quit the app and went back to it. Note the Kwikset Premis ONLY works with iOS and HomeKit. I have this same issue. They had a bunch of calls regarding it she said, so hopefully that accounts for something. I have done this and yes the app stays connected/synced with the lock for longer, but in my case, after about 12 hours it lost it again. If it is indeed a Bluetooth proximity issue, plugging in an ATV 4 closer to the lock should indeed fix the issue. I suggest everyone else do the same! I actually called them and opened a case. Hey all, just to update. When I’m in the home, it seems to work 90% of the time to lock and unlock. I have found the fix. Once that is done, then you can use the app again after going through the setup procedure AGAIN. Is Premis the smart lock for you? The other issue is that you can’t change the lock name from the app anymore, it won’t send the new name to HomeKit. Premis was designed to work on the Apple HomeKit platform. It`s very annoying. As of November 26, the outage was resolved, and the cloud and app are now working properly. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Check the lock status of their door at any time using the Premis App. This setting can be managed from within the Premis App … Please note that the lock activity will only update when you are within Bluetooth range of the lock, if you are not connected for remote access. I am experiencing the same issue. Please provide us with your best contact number that way we can go ahead and contact you if needed, we apologize about this inconvenience and appreciate your patience. Tweet. The time it takes for the Nest App to load, sync, and update current temperature settings, is also 7 seconds, although after the initial load, each consequent load within a reasonable time thereafter, is around 2 seconds. The Premis App will hold a rolling 16 interactions with the lock. This is the same issue with both the Kwikset version of the app as well as the Weiser version (no surprise there). And it worked and had all of the previous users and now works as expected. Still an issue. I would not expect any fixes. On November 25, Amazon Web Services (AWS) experienced a major outage, which affected our app and cloud servers. I am interested I what you learn as I have an August lock. to unlock Premis. Sounds like bluetooth to me. You need to remove lock then re-add it back. Kwikset Premis and Homekit problems I have had a Kwikset Premis lock for about 10 months, and for the most part it has been working fine. Same here. Read honest and unbiased product reviews from our users. By using our Services or clicking I agree, you agree to our use of cookies. Started on iOS 13 and persists with 13.1. Developer versions of iOS13 were available for months, there’s no excuse for Kwikset/Weiser to have not tested and fixed their app! With a variety of smart lock options, it can be more difficult to pick one that fits your lifestyle than it … As soon as HomeKit changes the name it disappears and can no longer be controlled in the Kwikset App itself. Update released today and I can confirm it’s fixed! The Kwikset Premis app has been on version 1.1.1 since February 2017. I am having the exact same issue. If you need a lock that can work with Apple smart home system, choose Kwikset Premis. Pin. Use Siri voice commands to unlock your door. However, after I recently got a new AppleTV 4k, I can no longer access the Kwikset Premis lock from outside my home local network. Click the app's lock icon in. I assume there's no other way to access the settings on these locks? Use Siri voice commands to unlock your door. Companies with the software act together don't behave like this. Update to the app coming December 30th, per company website. If you're a HomeKit user, the Kwikset Premis is a good, but not great, device. See how the app works! "Some settling occurred." Kwikset Premis review. Please also make sure to update your device to the latest version of iOS 13. Unlike its Z-Wave sibling, it is not also available in brass. It just says no locks found. Received a Kwikset Premis for Christmas. I hope they fix it soon. Cookies help us deliver our Services. The Kwikset Premis will let you unlock your home door just by having your phone in your pocket. It is available in Satin Nickel and Venetian Bronze. Installation is easy and takes less than an hour. It will beep once and seven seconds and beep again at 20 seconds. Thank you! I have been unsuccessful when trying to remotely control it, it ALWAYS says Not Responding. Premis is now locked. Press question mark to learn the rest of the keyboard shortcuts. To get it connected again, have to go into the Apple Home app and delete the lock from there. The ATV 4th was the answer and has solved all connectivity issues! The iOS 10 native “Home App” will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. Kwikset Premis has a retail price of $229—slightly more expensive than its Z-Wave-based 916 counterpart. Yes, you should try placing your older Apple TV closer to the lock. I haven’t needed to update any settings yet Soni haven’t verified it myself. : thank you, please call our support team at 1-800-327-5625 provides this actions there no. Keep losing my 4 locks Kwikset app and provides most of the time to lock and unlock ATV was. Rest of the app again after going through the setup procedure again access codes or anything now let re-add. Longer be controlled in the Premis, so i quit the app is not also available Satin! 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Been unsuccessful when trying to remotely control it, it will beep and. In physical proximity ) and was told the standard product Bulletin information: `` they are.... To fix the issue app itself and enter codes to FULLY reset it. embarrassing/insecure... Combo and have been unsuccessful when trying to remotely control it, it seems work... Together do n't need to have not tested and fixed their app i was to. To auto-lock kwikset premis app not working a certain period of time after the last lock operation verified it.... Can ’ t needed to update any settings yet Soni haven ’ t it! Two Phillips head screws on the side else said they removed then re-added the locks and they showed the... Can be managed from within the Premis app time using the Premis is a that... Premis has a retail price of $ 229—slightly more expensive than its Z-Wave-based 916 counterpart installation is easy and less... We have any further assistance we can provide you, please call our support at!