Hi Can anyone here confirm the return policy for a new phone that is a dud out of the box? iv. I experienced a issue where my phone went off and did not come on again, until I put it on charge. vii. i. All 4 You. Out of warranty repairs are considered COD (cash on delivery) and devices will therefore not be released until payment has been received. Please allow at least ____ [number of days to process returns] days from the receipt of your item to process your [return/exchange/return or exchange]. viii. Return and refund policy should typically address the following few points: 1. An unwanted, faulty, damaged or incorrect product can be returned within different time period, please check the return policy. ii. You are here: Terms and conditions Plans, bundles, ... Summer Screen Insurance Policy. The Next Day Delivery offer is only applicable to main city centres and excludes all outlying areas. It should be noted that Vodacom Repairs, within its control, endeavours to meet the fastest possible TAT for all consumers. v. Out of warranty modems are not exchangeable without costs being applied and it is advisable that you visit your closest Vodacom Shop for a low cost new modem which will carry a new warranty period as of the purchase date. 3)    The following devices are applicable to the Huawei Summer Campaign for Back Covers:Mate 10 Pro (Grey); Mate 20 Lite (Black and Blue); MediaPad T3 10 (Grey); P Smart (Gold and Black); P Smart 2019 (Blue and Black); P10 (Blue, Black and Gold); P10 Lite (Black and Gold); P10 Plus (Gold and Black); P20 (Black and Blue); P20 Lite (Blue and Black); P20 Pro (Blue, Black, Aurora); P30 Lite (Blue and Black); P8 Lite 2017 (Black, Gold, and White); Y3 2017 (Gold and Grey); Y3 2018 (Gold and Grey); Y5 2019 (Brown and Black); Y5 Lite (Blue and Black); Y5 Prime 2018 (Black and Gold); Y6 2018 (Black and Gold); Y6 2019 (Black); Y7 2018 (Black and Gold); Y7 2019 (Blue and Black). Therefore, out of warranty repairs may incur a ‘labour cost’ for technical fault diagnosis (labour fee: level 0.1 or level 0.2) to a maximum value of R55 excluding VAT, in order to provide the consumer with an accurate estimate. Now sitting without the sim and having to struggle for more than 8 months to get them to stop the monthly … If it wasn’t costing Tesla money they would leave the marketing feature in place. The spares used are either original and genuine spare parts and/or other spare parts (generic parts) of a substantially similar quality and nature which are fit for purpose. 1. Modifying the exterior of the device by gluing, pasting or sticking ‘decorative’ images on the device can void the warranty if such attachments impact the interior mechanics of the device. Should a repair be booked in and repaired at a Vodacom Repairs outlet (RRC) the TAT for the repair is 5 calendar days for level 1 and 2 repairs. This includes, but is not limited to: i. In the event that you use contaminated auxiliary devices, you are at risk of infecting your computer. 3)    The following devices are applicable to the Huawei Summer Campaign for Batteries:Y5 Lite; Y5 Prime 2018; P8 Lite 2017; Y6 2019; Y5 2019; P10 Lite; P20 Lite; P Smart 2019; Y3 2017; Y3 2018; P30 Lite; P Smart; Y6 2018; Y7 2018; P10 Plus; P10; P20; Y9 Prime 2019; Mate 10 Pro; P20 Pro; Nova 5T. Your complete satisfaction is our top priority. Dial *135# and follow the prompt. Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. Liquid damage can be caused by: Actual water (dropping in water, holding the device against damp hair or skin), condensation, hand cream, perfume, excessive temperature changes, steam (kitchen, bathroom), perspiration (after exercise, warm day), mist cooling systems at restaurants, and many more. If your phone has a lock code or security code, please de-activate it before you book it in for repairs to avoid any unnecessary delays. You can use this kind of page to do so for your customers. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that: the customer contact the Vodacom Online Support team to arrange collection. Thus, providing a reasonable window to determine fault. iv. Any device replaced by you, the consumer, must be able to operate on the Vodacom network. ii. viii. Please see the Hardware Refund Policy for detailed guidelines on the return and cancellation process for Steam hardware and accessories. Our 14-day returns policy doesn't apply to: Vodacom Repair costs more than a new cellphone. iv. The company shall be deemed authorised to replace parts and materials as necessary to complete the repair on warranty devices. Converting other returns to annual You can convert from weekly or monthly returns to annual returns in a similar way. -1. andy_connor_e. Please note: For online orders, should a customer not be available, the courier driver is not allowed to deliver to a third party. 7 Day return policy On Wednesday 9 Dec 2015 I upgraded my contract with Vodacom and received a new handset. I need to return a Vodafone Smart Device . Simply set up your profile and you will get access to tips, past exam papers, extra lessons and more. If the store doesn't post any return policy, the law requires the store to accept returns within 30 days of purchase. iii. iii. If its not necessary, then its not necessary. Vodacom Samsung Ace GT-S5830 Still not working properly. iii. Devices that meet the OBF criteria but are faulty due to software issues (incorrect version of software) and that can be resolved by way of a software upgrade are not considered OBF at this stage in the OBF resolution process. A liquid repair attempt is not an industry standard but is offered as an additional service to consumers to try and assist with the repair of an otherwise un-usable device. Liquid damaged device/s shall mean products which are found to have any form of corrosion which may have been caused by liquid making contact with the PC board of the product/device. iv. A differentiation in the repair process is made between month 1 – 6 and month 7 – 12/7 – 24. 3. i. vi. ii. Many cellphones return from this assessment process marked as … Therefore, a worst case scenario for in-warranty repairs is 21 calendar days in total, if no uncontrollable issues are experienced in the process. Plus, it doesn't use your data. The device was a complete let down and I was not satisfied at all. The goods Makro exclude from the 14 day return and exchange policy are: Software, CDs, DVDs and pre-recorded videos are protected by copyright law. If after this acceptance, additional faults are found that impact the original quotation/estimate, you will be contacted again to give a personal approval to proceed. Tesla has done away with its seven-day return policy. It is always a good idea to check out the Shop Policies tab on any listing to see the seller's individual policies. ix. Due to RICA requirements we can not allow third party deliveries and the online purchaser must be available to accept     delivery of order. Vodacom e-school, our education site is FREE! The downloading of illegal software, alteration of the IMEI number on your device, whether it has been deleted, removed or made illegible, or if the internal data of your device doesn’t comply with the proof of purchase. ... Don't they have a 7-day return policy? Other exclusions and limits may apply. However, we will not refund the original shipping fee. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging has not been opened yet. It remains the consumer’s responsibility to return the loan device and its accessories in proper working condition. Go to your closest Vodacom Repairs, Vodacom Shop or Vodacom 4U for more details. iii. A swap process is where there is no repair capability and as such, no repair can be undertaken on a device. iii. ii. Learn more about our … Amazon Global Store Return Policy. Get refund info for a return. Loan devices are subject to stock availability within the store you have opted to book your device into. Vodacom recommends that such a back-up take place prior to booking your device in at Vodacom or receiving any data support service. Vodafone Guardian. If you discover that your new device has a technical fault within 14 days of delivery, simply call us on 082 1945 to arrange for a replacement. A repair process is when a physical repair is undertaken on a device where spare parts are replaced in order to rectify the fault reported whether it is a Level 1, Level 2 or Level 3 repair. vi. But we can point you in the right direction to enable you to resolve your complaint. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. Failing to properly follow the installation process and instructions for use, or if you use products or accessories that aren’t compatible with your device – such as generic accessories and other contaminated auxiliary devices. Even after month 6, Vodacom Repairs will endeavour to provide a working device and/or alternative solutions as soon as possible. i. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] 14-Day return policy. Within 7 days from the date of purchase, if a performance fault that is not caused by human damage occurs on the host of the product, you can choose to return the goods to the place of purchase based on the invoice price. Items must be returned within 7 (seven) calendar days from the date of purchase that is printed on the official invoice (proof of purchase). The issuing outlet reserves the right therefore to request a refundable deposit which may not exceed the value of the device as determined in accordance with Vodacom’s official price list. The replacement device is supplied by the manufacturer. Vodacom Repairs can provide a back-up service and these services may be chargeable. Each TechZone consultant and/or Vodacom Repairs technician will make every effort to secure your data, but it may not always be possible. All warranty repairs undertaken by Vodacom Repairs are covered under manufacturer warranty and as such no costs will be incurred by you for any in warranty repairs completed. In order to protect your property, repairs will only be returned to you upon presentation of your signed job receipt. Other charges may apply to use the Services until you cancel your order. In the event that such is collected by another on behalf of the aforementioned individual, the recipient must present a letter completed by the individual whose details appear on the job card confirming the authorisation of such collection as well as present their ID book or driver’s license. Enjoy peace of mind when it comes to faulty handsets and cancellation. The device is then replaced and referred to as a ‘swap/exchange process’. Dell, Lenovo and HP Warranty information: Service & repair under warranty is free. You will receive a quotation/estimate within a period of 2 (two) to 5 (five) calendar days for the repair to continue out of warranty (dependent on where the device was booked in). If Vroom originally delivered your vehicle to you and you request a return within Vroom’s 7-day (or 250 miles, whichever comes first) policy, we will schedule a time to pick it up for no extra charge. must not be booked-in with the device unless it is required during the repair process. It can take up to 25 days for an item to reach us once you return it. The consumer should retain their proof of receipt of the device when the device is issued back to them after the software upgrade, as this is the date that will be applied in terms of the additional 7 (seven) day window. The physical condition of the device applies – as outlined above. Should a device be booked in at a Vodacom Repairs Collection Point (VCP) or Vodacom Pick up Point (PUP), the worst case scenario TAT for the repair is 21 calendar days. Simply replace the 365 with the appropriate number of return periods in a year. ii. Vodacom’s head office is in Johannesburg, South Africa and our operations include mobile networks in Tanzania, the Democratic Republic of Congo, Mozambique, Lesotho and Kenya. Out of warranty (OOW) repairs can be completed in the 21 calendar day period but due to the 10 calendar day quotation/estimate acceptance/rejection timeframe offered to the consumer, TAT will be impacted proportionally. In these instances, the warranty period continues as normal from where it is in the implied warranty period. Email us at orders@agapebabies.com. vii. You have 30 days to return your item and get a refund or exchange. Returns Policy. Any electronic or entertainment product can be returned only within a 30-day period. You will have 10 (ten) calendar days to accept the quotation/estimate prior to any repairs being completed. 2. We … I took out a contract with MTN on Sa****ay the 18th of June. Kindly refer to manufacturer information booklets that accompany the product. But they will not replace with a new one or a different model. 5. If you purchase a product from stores, we recommend you to return the product back to the store you purchase from. vi. What is the TAT for the different repair levels and types? iv. Enterprise offers a 7-Day Buyback: For a period of 7 days after the date of purchase or 1,000 miles beyond the odometer reading at purchase, whichever comes first, the vehicle may be returned for the exact price originally paid minus a $200 restocking fee, (as allowed by law). iii. iii. The number of … the product is returned within 14 days from date of receipt and, the product is undamaged and is in its original packaging including all accessories and any other promotional items, if any. Although all modems support software/firmware upgrades, the upload may fail and corrupt the device. ii. I wanted to return and change models but vodacom says no as it is out of their 7 day return policy. Kindly note that a TAT is a forecasted timeframe which cannot always be guaranteed due to the reliance on *transport services, *spares, *general stock availability, other *third parties and in some instances the *location and/or route the device has to travel. Although every effort will be made to guard against loss of data and/or other failures, given the nature of often unknown, conflicting or corrupt software applications on devices the possible loss of data cannot be guaranteed. vii. Deliveries shall take place between Monday - Fridays 8:00am - 17:00pm. However, Vodacom cell signal loss is quite rampant and can be a real nuisance. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. When can a consumer return goods under the Consumer Protection Act (CPA) in South Africa. Having vodacom selling your pensioner mother 2GB data over the phone that she does not need. As the consumer, you need to take note of the following important data related information: i. iv. Devices must be collected by the individual whose details appear on the job card accompanied with their ID book or valid driver’s license. Make sure you provide accurate contact details so you can receive status updates and the notification to collect. if your device is faulty, you have 30 days from the day you receive it. Vodacom will not replace your computer (laptop or desktop) or refund costs suffered by you. The product must be returned at the customer’s expense, in its original sales condition. Please Note: Physical damage (including seemingly trivial surface scratches, marks, etc.) 3)    The following devices are applicable to the Huawei Summer Campaign for Mainboards: Y5 2019 (Board version: Vodacom/MTN); P20 Lite (Board version: Vodacom/MTN/Channel); Y6 2018 (Board version: Vodacom/MTN); Mate 10 Pro (Board version: Vodacom); Y3 2018 (Board version: Vodacom/MTN); Y3 2017 (Board version: Vodacom); P20 Pro (Board Version: Vodacom/Channel); Y5 Prime 2018 (Board version: Vodacom/MTN/Channel); Y5 Lite (Board version: MTN/Channel); P20 (Board version: Vodacom); P Smart (Board version: Vodacom/MTN/Telkom/Channel); Honor 10 Lite (Board version: Vodacom); Mate 20 Pro (Board version: Vodacom/MTN); Y7 2018 (Board version: Vodacom/MTN/Channel); Y6 2019 (Board version: Vodacom/Channel); P30 Lite (Board version: Vodacom/MTN/Telkom/Channel); P10 (Board version: Vodacom/MTN/Channel); P9 Lite (Board version: Telkom/Channel); P10 Lite (Board version: Vodacom/MTN/Telkom). Such a device being owned by Vodacom Repairs may be sold after this 90 day period to defray costs. v. Because Vodacom Repairs acts in accordance with the manufacturer warranty, you have to make sure that you comply with the warranty requirements as they are outlined in your device manual. Return an item. It is too bad there will be more disappointed Tesla owners. iii. Vodacom Bad service delivery, incompetence. To ensure that you don’t fall prey to frequent signal loss, dead zones and slow internet, we offer you the Vodacom signal booster. Any order for Goods placed a Day before a public holiday will    be delivered on the next business Day. 4)    Subject to spare part availability. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target.com or in the item description. Vodacom 7 day return policy / poor service delivery!! You have 14 calendar days to return an item from the date you received it. i. TAT refers to the duration it would take for a device booked in for repair to complete the repair process, subject to the solution requirements as provided by the manufacturer directly or * as stated to the right. Microsoft Store return policy applies to extended returns. Returns are ONLY accepted within 7 days of the shipped date. Kindly note that you must return OBF devices to the original store where the device was purchased failing which, you return it to your closest Vodacom store. Service & Warranty support on laptops & notebooks. ii. v. All data cards must be assessed by a TechZone consultant/Vodacom Repairs technician to confirm fault/s (a report may be requested) before an exchange can be made. However, any out of warranty devices (due to physical damage and/or lapse of warranty) a quotation will be generated. 3)    The following devices are applicable to the Huawei Summer Campaign for Batteries: 3)    The following devices are applicable to the Huawei Summer Campaign for Back Covers: 3)    The following devices are applicable to the Huawei Summer Campaign for LCD’s. This assessment may take up to 7 (seven) calendar days. The loan device and its accessories remain the property of Vodacom and are given to you to use while your device is being repaired. Once payment has been received by Vodacom, deliveries shall take between 3 - 4 working days, depending on delivery address and location. If a final repair or exchange is undertaken and it is not successful, the next repair process may be the issuing of a new sealed commercial unit. 4. So don’t assume a store will allow you to return an item if you change your mind. Refunds on Bundles You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. This repair is therefore not guaranteed. Boasting about 41 million subscribers in South Africa alone, Vodacom is one of the companies that has a foothold of the country’s mobile industry. iii. Log-in into your Order History. could result in an OBF claim being rejected. iv. In the event that the Customer is unable to produce any of the above documents (identification and proof of address) the courier driver will not deliver the products. Repairs to liquid or corrosion damaged cell phones will only carry a 1 (one) month warranty. v. We urge you to secure your data by backing the data up frequently (contact numbers, photos, information of high importance and/or personal, sentimental value). Please be advised that the Computer is not pre-loaded with anti-virus software and that it is your responsibility to ensure your computer is protected at all times. TAT is measured from when you book in the device and receive a job receipt to the point where you receive notification that the device is ready for collection. The Computer (laptop, notebooks or desktop) is not covered by the Vodacom Device Warranty Agreement. Anything outside of that 7-day window, or a situation that is not damaged/not as described, we would then honor the seller's individual shop policies. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. i. i. Other charges may apply to use the Services until you cancel your order. Items must be returned within 7 (seven) calendar days from the date of purchase that is printed on the official invoice (proof of purchase). All repairs undertaken, except for those in respect of corrosion and/or liquid damage, are guaranteed against faulty workmanship for a maximum period of 3 (three) months from the date that the consumer received notification to collect a device and not from the point of actual collection by the consumer. If the Vodacom Repairs outlet (RRC) is unable to perform repairs at the level required, the device will be sent to the Vodacom Repairs Advanced Centre (ARC) where a Level 3 or Manufacturer repair will be completed. i. 3 Return Policy Template free download. In the event of loss or theft of the loan device and/or its accessories you will be liable for the replacement cost of the loan device and/or its accessories or you may replace the lost/stolen device and/or its accessories with a new one of the same or similar make and model, or the same replacement value. I upgraded my tablet contract on 7 March 2017 at Vodacom Garden Route Mall. 1 Should your iPhone device become faulty within 1 (one) year from purchase (effective from purchase date on official invoice), it will be replaced with a unit in non-commercial packaging by Vodacom Repairs outlet, free of charge, within 7 days of receipt of the handset by the outlet. Kindly refer to manufacturer information booklets that accompany the product. no partial returns will be allowed e.g. If you decide to return a non-defective product, you may do so for a refund/ exchange or credit. North Carolina: There's no right to cancel contracts or purchase agreements. Data stored on your device may be backed up, in accordance with the permission issued by you and further more within Vodacom’s IT security policies and procedures that may prevent foreign/unknown back up devices being used in this process. The 3 month warranty applies to repairs and starts when you receive a notification to collect your device and not from the point of actual collection. – The maximum of 14 (fourteen) calendar days OBF rejection with a software version update is therefore calculated according to the time the device is in the consumer’s possession. If you’ve made a business purchase, and you have more than nine connections, please get in touch with your account manager. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target.com or in the item description. Delivery, please check the seller 's individual Policies warranty ) a quotation will be on... Incorrect product can be a real nuisance periods in a year practical Terms, that taking. Airtime Bundles and data Bundles are non refundable as it had 78 % battery life the... Returns within 30 days of the following few points: 1 manufacturers on Vodacom sold devices only by.. 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Or corrosion damaged cell phones will only be swapped for the original invoice ( proof of,... Following important data related information: service & repair under warranty is free s responsibility to return refund. Device at any time is too bad there will be voided if your is! Is not limited to: i device which has been received repair levels and types each TechZone consultant and/or Repairs... Holiday will be presented with a pre-loaded Windows Operating System, but any. More disappointed Tesla owners Vodacom sold devices only can point you in the right direction enable. They can book a device ) or refund costs suffered by you or mass storage devices that can result potential! Holidays ) invoice ( proof of purchase, we will notify you by email when your return has been to! Not able to consult with you personally and provide you with a cost effective solution 14 calendar days return. Number captured it should be noted that Vodacom Repairs Advanced Centre ( ). 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And C 's Home there 's no right to cancel contracts or agreements. Or corrosion damaged cell phones will only be returned within 90 days receive... I experienced a issue where my phone went off and did not come on again, until put! Attempt to resolve the fault 10 ( ten ) calendar days to return things you,! And data Bundles are non refundable as it had 78 % battery life, the consumer, must be within... Device to Vodacom Repairs will be 16 calendar days 7 ( seven ) calendar.!