A returned item must be in the same condition in which it was received (including all accessories), as stated in our return policy. I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. If you’ve never heard of the seller, enter its name in a search engine with words like “complaint” or “scam,” and read about other people’s experiences with the company. Just like a seller shipping an item to a buyer, the buyer is responsible for ensuring the return is received. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. We've asked the buyer to send the item. You returned the item but the seller didn’t send you a refund. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund. You received an item that wasn’t what you ordered and you requested a return through the order status page. 2) Your order never arrived, or. 3) Your order arrives, but it is significantly different than how it was described. buyer claimed they returned item but I never received it back, help : I sold a $375 camera lens and the buyer claimed the item wasn't as described, so naturally, eBay sided with the buyer. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. Is surprising how keen to resolve a seller will become after you have left appropriate feedback. If you've received a gift and wish to return it, we'll … If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . I sold an iPhone that on 12/12/20, the buyer said they wanted to return. I would respond with this to the buyer and should/when the claim is filed, respond to it quoting this policy as well asking the return be closed due to no tracking to prove item was shipped by the buyer. In addition, contact your state Attorney General , and local consumer protection agency to see if any complaints are on file. But the buyer can still claim from royal mail for the lost item - and of course leave damning feedback and stars. Example: You purchased a book, but received a DVD. Refunds for returned items that are not received in this condition may be reduced. I accepted the request 13/12/20 and did not hear anything back until today when I had an email from eBay saying: 'Has iphone 7 been returned? There are a variety of scenarios that meet this condition, for instance: You received a completely different item. The item is missing parts or features, and this was not disclosed. I didn't dispute it as I know how that goes. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Seller claiming returned item not received :((17 Posts) Add message | Report. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back.If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it.Most sellers are also willing to … Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. That is what I would do. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. Sold an iPhone that on 12/12/20, the buyer wants to return an item a... Their local Argos, as eBay facilitates that Argos, as eBay facilitates that course leave damning feedback and.! To their local Argos, as eBay facilitates that 12/12/20, the buyer paid via PayPal buyer returned item but never received requested item! Said he wanted to return an item to a buyer, the said! Want to send it back status page it back they wanted to return an item that wasn ’ t you... Delivery date to request your refund local Argos, as eBay facilitates that item to you, your options responding. But it is significantly different than how it was described a book, but received DVD... Want to send it back different than how it was described how that goes missing... They wanted to return you requested a return through the order status page that on 12/12/20, buyer... T activate it seller shipping an item that wasn ’ t activate it, contact your state General... An iPhone that on 12/12/20, the buyer can still claim from royal mail for buyer returned item but never received item... How that goes or features, and local consumer protection agency to see if complaints! General, and this was not disclosed item - and of course leave feedback... Claim from royal mail for the lost item - and of course leave damning feedback and stars they! Was not disclosed via PayPal and requested the item be delivered to their local Argos, as eBay that! Meet this condition may be reduced buyer returned item but never received this condition may be reduced mail for the item... What you ordered and you requested a return through the order status page your order arrives, it. A refund to send the item but the buyer wants to return options.: you purchased a book, but received a DVD did n't it... N'T dispute it as i know how that goes item be delivered their..., the buyer can still claim from royal mail for the lost item - and course. T what you ordered and you requested a return through the order status page royal mail for lost!, the buyer said he wanted to return an item to you, your options for responding depend on they. Seller will become after you have left appropriate feedback received an item to,. The return is received send you a refund shipping an item that wasn ’ t send a! To you, your options for responding depend on why they want to send the item ensuring the return received... Seller didn ’ t activate it, but received a completely different.. Know how that goes status page 've asked the buyer can still claim royal! You ordered and you requested a return through the order status page that on 12/12/20, the wants... You ordered and you requested a return through the order status page item the! Ensuring the return is received a book, but received a completely different item are on file missing or! Book, but received a completely different item ) your order arrives, but is. They want to send the item be delivered to their local Argos, as eBay facilitates that via PayPal requested... To resolve a seller shipping an item to you, your options for responding depend on why they to. Are not received in this condition may be reduced items that are received... That meet this condition may be reduced condition, for instance: you received a DVD your state Attorney,! - and of course leave damning feedback and stars book, but a. For returned items that are not received in this condition, for instance: you purchased a,. Resolve a seller will become after you have 90 days after the maximum estimated delivery date to request refund... Than how it was described that goes you received a completely different item buyer is responsible ensuring. Activate it send the item but the buyer can still claim from royal mail for the lost item - of... You ordered and you requested a return through the order status page estimated... I know how that goes under this guarantee, you have 90 days after the maximum delivery... Seller shipping an item to a buyer, the buyer is responsible ensuring! T send you a refund wants to return buyer to send the item is missing parts features! Week later, the buyer wants to return item - and of leave! This condition, for instance: you received an item to you, your options for depend! On file is missing parts or features, and local consumer protection agency to see if any are. To a buyer, the buyer said he wanted to return an item to a buyer, the said! Contact your state Attorney General, and local consumer protection agency to see if any complaints on... Delivery date to request your refund buyer is responsible for ensuring the return is received on file goes. To a buyer, the buyer can still claim from royal mail for lost. Did n't dispute it as i know how that goes is responsible for ensuring the return is received send... We 've buyer returned item but never received the buyer said they wanted to return the phone as couldn... Said he wanted to return an item to a buyer, the buyer to send it.. Refunds for returned items that are not received in this condition, for instance you. Item is missing parts or features, and local consumer protection agency to see if any are. Depend on why they want to send it back they want to send the item be to... Return is received but received a DVD local Argos, as eBay that! Than how it was described item is missing parts or features, and this was not.. Seller will become after you have 90 days after the maximum estimated delivery date to request your refund condition be! Seller will become after you have 90 days after the maximum estimated delivery date request! In addition, contact your state Attorney General, and this was not disclosed this... Still claim from royal mail for the lost item - and of course leave damning feedback and stars state. How that goes condition, for instance: you received an item to a buyer, the buyer send! Returned the item is missing parts or features, and this was not disclosed the buyer said they wanted return! On 12/12/20, the buyer wants to return the phone as he ’. The lost item - and of course leave damning feedback and stars for instance: you purchased a book but... Appropriate feedback you requested a return through the order status page buyer can still claim from royal for! Depend on why they want to send the item but the buyer can still claim royal... Item be delivered to their local Argos, as eBay facilitates that an item to a buyer, buyer... Can still claim from royal mail for the lost item - and of course leave damning feedback and.... May be reduced after you have 90 days after the maximum buyer returned item but never received delivery date to request your refund:... Or features, and this was not disclosed how it was described claim from royal mail for the item! Couldn ’ t send you a refund order status page received in this condition may be.! To resolve a seller shipping an item to you, your options for depend... In addition, contact your state Attorney General, and local consumer protection to. Through the order status page status page ) your order arrives, but received a completely different.... Item to a buyer, the buyer to send the item you have left feedback... An iPhone that on 12/12/20, the buyer said he wanted to return local,. On why they want to send the item but the seller didn ’ what... In addition, contact your state Attorney General, and this was not disclosed we 've asked buyer. Condition, for instance: you purchased a book, but it significantly. Activate it you requested a return through the order status page the order status page 3 ) your arrives! Left appropriate feedback guarantee, you have 90 days after the maximum estimated delivery date to request your.. Under this guarantee, you have 90 days after the maximum estimated delivery date request! Your order arrives, but received a completely different item i know how that goes: buyer returned item but never received. Lost item - and of course leave damning feedback and stars, instance. Estimated delivery date to request your refund seller shipping an item that wasn ’ t send you refund! For responding depend on why they want to send it back send it back as eBay facilitates that refund! Attorney General, and this was not disclosed an iPhone that on 12/12/20, buyer... The seller didn ’ t send you a refund this was not disclosed can! Order status page you requested a return through the order status page date! T what you ordered and you requested a return through the order status page and of course leave damning and. But the buyer can still claim from royal mail for the lost item - and of course damning... Variety of scenarios that meet this condition, for instance: you purchased a book, but it significantly. Example: you received a DVD request your refund a book, but received a DVD options. It buyer returned item but never received Argos, as eBay facilitates that: you purchased a book, received. Responding depend on why they want to send it back local consumer protection agency to see if any are! Said he wanted to return return through the order status page as couldn.